Provide organizations with expert management and optimization of their cloud-based resources and reduced operational costs.
Outsourcing tasks to a third-party for increased efficiency and focus on core activities.
Seamlessly deploying tailored solutions or systems within an organization to meet specific needs.
Educational programs to enhance skills and knowledge in a specific subject or field.
Managed services are the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions, ostensibly for improved operations and reduced budgetary expenditures through the reduction of directly employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed, whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contract that states the performance and quality metrics of their relationship.
The implementation phase constitutes a multifaceted approach aimed at delivering a diverse set of solutions to the customer, in accordance with the terms outlined in a comprehensive Statement of Work (SOW) or Service Level Agreement (SLA). This intricate process involves considering and deploying various models such as on-premise, cloud, or hybrid, each carefully selected to align with the unique needs and preferences of the customer. The overarching objective is not only to fulfill contractual obligations but also to ensure the seamless integration of the best-suited solutions that maximize the customer’s operational efficiency, providing sustained benefits and value throughout the implementation journey.
Unlock the full potential of your team through personalized training offered by Edge Evolve. Our private training sessions, conducted either at your location or in a dedicated virtual setting, provide a unique opportunity for a deep dive into topics tailored specifically to your organization. With content certified by Original Equipment Manufacturers (OEM), our training agenda can be customized to address the specific needs and challenges unique to your team, ensuring a comprehensive and impactful learning experience that directly contributes to the growth and success of your organization.
