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Provide organizations with expert management and optimization of their cloud-based resources, reduced operational costs, improved scalability, increased agility, and better resource utilization.
Managed services refer to the practice of outsourcing the responsibility for a range of processes and functions, including maintaining and anticipating the needs of these processes. This practice aims to improve operations and reduce budgetary expenditures by reducing the number of directly-employed staff. It is an alternative to the break/fixes or on-demand outsourcing model, where the service provider performs services on an as-needed basis and bills the customer only for the work done.
In the managed services model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed. The managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual agreement that outlines the performance and quality metrics of their relationship.
The MSP is responsible for providing the necessary infrastructure, technology, and support to maintain and manage the client’s processes and functions. This can include managing hardware, software, network infrastructure, security, and other critical components. The MSP is also responsible for anticipating the needs of the client’s systems and processes and proactively implementing solutions to avoid downtime or other issues.
The primary benefit of managed services is improved operations and reduced budgetary expenditures. By outsourcing these functions to an MSP, clients can reduce the number of directly-employed staff needed to manage their processes and functions. MSPs can also leverage economies of scale to provide these services more cost-effectively than clients could on their own.
Managed services offer a proactive and cost-effective approach to managing critical processes and functions, allowing clients to focus on their core business activities while leaving the management of their systems and processes to an experienced MSP.
When a customer requires a set of solutions to be implemented, different types of implementation services can be employed, depending on the customer’s needs and preferences. An SOW (Statement of Work) or SLA (Service Level Agreement) is used to formalize the agreement between the customer and the service provider on the scope of work, timeline, deliverables, and other details of the project. One type of implementation service is the on-premise model, where the solutions are implemented on the customer’s premises, typically in their own data center or server room. This requires the service provider to install and configure the necessary hardware, software, and networking components to ensure the solutions work seamlessly in the customer’s environment. On-premise implementations give the customer more control over their systems, data, and security, but also require a higher upfront investment in hardware and infrastructure.
Another type of implementation service is the cloud model, where the solutions are hosted and managed by the service provider in their own data centers or public cloud platforms. This eliminates the need for the customer to purchase and manage their hardware and infrastructure, reducing upfront costs and ongoing maintenance expenses. Cloud implementations also offer scalability, flexibility, and accessibility from anywhere with an internet connection. A hybrid model is a combination of both on-premise and cloud models, where the customer may use both types of infrastructure and services to meet their needs. For example, the customer may use on-premise solutions for their sensitive or critical data while leveraging cloud services for non-critical applications or workloads.
The primary goal of implementing these different types of solutions is to provide the best solutions to benefit the customer. This involves identifying the customer’s needs and requirements, selecting the appropriate technologies and services, and implementing them in a way that ensures they are efficient, reliable, and secure. The service provider should work closely with the customer to understand their business objectives and challenges and provide ongoing support and maintenance to ensure the solutions remain effective and up-to-date.
If you want to empower your team and enhance their skills and knowledge, you can consider private training from Edge Evolve. This service offers training programs that are designed to meet the specific needs of your organization and can be tailored to your requirements. Edge Evolve’s training content is OEM (Original Equipment Manufacturer) certified, which means that the training programs are developed and delivered by experts who are authorized by the OEM to teach their technology, products, or services. This ensures that the training content is accurate, up-to-date, and relevant to your organization’s needs. The training agenda can be customized to focus on the specific issues and challenges that your organization faces. By doing so, the training will be more effective in addressing your team’s needs and helping them overcome obstacles to achieve their goals.
Edge Evolve offers private training in two different settings: at your location or in a private virtual setting dedicated to your learners. On-site training allows your team to learn in their own environment, which can be more comfortable and convenient for them. It also allows the trainer to observe the team’s workflow and provide more targeted advice and guidance. Virtual training provides flexibility and convenience, as your team can attend the training from any location with an internet connection, and the trainer can deliver the content through interactive online tools. Edge Evolve’s private training service is a valuable investment in your team’s growth and development. By providing them with OEM-certified content and customized training, you can ensure that your team has the skills and knowledge they need to be more productive, efficient, and effective in their roles.
Phone: +27 87 537 4146
Email: cmarizani@edgeevolve.com
Phone: +27 87 537 4128