Managed Services

Managed Services is the practice of transferring day-to-day responsibilities and operations of production systems and infrastructure to a service provider. This allows the customer peace of mind, strategic focus and the opportunity to concentrate effectively on mainstream business issues.

Specialised Managed Services

These include but are not limited to:

• Billing Systems Configuration and Administration
• Land Information System and Spatial Integration
• Data Management Programs
• Soft Skill and Product Certification Training
• IBM products like the WebSphere product suite.
  • e.g. Application and Portal Server, Process Server, MQ, Lotus Domino Product Suite.
  • e.g. Domino Messaging and Application Development - all versions, QuickPlace, Sametime
• Technical Service Optimisation like Complex Development, Database Performance and Operating System Configuration

The EDGE Evolve customer can expect to experience the following benefits from the Managed Services engagement:

• Reduction in OPEX
• Optimisation of CAPEX
• Changing from a resource base to a service based model
• Access to technical expertise and competencies
• Workload fluctuation, economies of scale and critical mass
• Improved operational performance and efficiency
• Enhanced service flexibility and integration of complexity